Frequently Asked Questions

You can choose your desired shipping method or courier service or supplier can send by their preferred courier service which they have an agreement. It is completely depends on buyer to select shipping method. 

Right now, we are providing our service inside of the Bangladesh. In future we will expand our business outside of Bangladesh.

After confirming the order and settlement the payment it will depends on the courier company. Sourcingdoor.com will not take any liabilities to deliver your goods. In general, it takes 3 to 5 days inside Dhaka city. For outside Dhaka it will depends based on the quantity and category of the product. Now a days all courier company is concern to deliver the goods by 7 days inside Bangladesh subject to any unavoidable circumstances. 

Payment methods are dependent on the supplier’s requirement. This has to be settled by the buyer and seller. Sourcingdoor.com Ltd will not take any liability for payment as a B2B2C E-commerce service platform.

In this globalization period online shopping is convenient in all over the world.  You can buy any product as per your requirement finding the best prices, and have your packages delivered right to your doorstep with due priority. You need to be sure that products arrive on time, that quality is what you expected, that items include a proper warranty, and that there is a way for you to return products or get support with any questions or issues you have from your supplier. 

By Sign In to your account in sourcingdoor.com you can select your desired product and add to cart. Then select your suitable payment method to purchase the product from the appropriate supplier.

After confirming an order if you want to cancel before payment then you can do that. After payment done if you want to cancel the order then you have to negotiate with the supplier to cancel. You can change your order by communicating with the supplier.

Yes, without having an account, you can not place any order in www.sourcingdoor.com. You need to Sign Up and then create an account as a buyer or supplier and then you will be able to buy or sell in www.sourcingdoor.com

After confirming an order, you will get a tracking number by which you will be able to track the order until you received that.

As a B2B2C E-commerce company www.sourcingdoor.com verified suppliers are bound to solve any dispute raised by the buyer. If you found any problem related to quality, quantity, packaging, damaged goods or unsatisfied product which does not meet your requirements then you can contact to the supplier to return that product but as a buyer you have to bear the courier or transport cost. If it is cash on delivery then you have no hassle to get the money back from the supplier. 

For the non-verified suppliers www.sourcingdoor.com is not liable for any return of the goods or refund the money of the product.